Waterline break response and Gahanna Direct portal
Gahanna
Summary
The water bill payment portal gets a facelift April 1. If you use autopay, you'll have to re-enter your account and payment info — security rules won't carry it over.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Last discussed Jun 15, 2026.
Impact analysis
New portal has fees passed through from the vendor, explained on the city website.
Residents using the online billing system.
Mentions & discussions (2)
City Council — June 15, 2026
Mayor Jadwin praised Public Service crews for fixing a Taylor Road waterline break in about five hours on a Sunday, and Councilwoman Bowers urged residents to use the Gahanna Direct portal to report issues like low water pressure.
City Council — March 16, 2026
The water bill payment portal gets a facelift April 1. If you use autopay, you'll have to re-enter your account and payment info — security rules won't carry it over.
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